Refund policy

At Heirloom, we take great pride in the purity and quality of our products. Each jar is crafted with care — from hive to hand — to ensure your satisfaction.

Because we offer natural, perishable products, returns are limited. However, your trust matters to us, and we’re here to make things right.

Returns

We do not accept returns on food products once opened or used, for hygiene and safety reasons. If your item arrived damaged, incorrect, or defective, please contact us within 3 days of delivery with your order number and a clear photo of the issue.

Refunds & Replacements

If your case qualifies, we’ll gladly offer a replacement or a full/partial refund. Refunds are processed to the original payment method within 5–10 business days.

How to Reach Us

To request a refund or report an issue, email us at [your email] with:

• Order number
  

• Description of the issue
  

• Photos (if applicable)
  

We’re committed to ensuring every jar you receive from Heirloom reflects our values: authenticity, care, and craftsmanship.